Medical Scheduling Coordinator (Administrative)

If you are organized and a multi-tasking guru, this could be the perfect fit for you!

MES Solutions is looking for a Scheduling Coordinator to join the team in the Woburn, MA office (onsite). The schedule will be Monday - Friday from 8:00am - 5:00pm.

The Scheduling Coordinator is responsible for scheduling and coordinate appointments with clients, physicians and examinees. This position ensures client specific requirements for provider specialty and location are met and that all ancillary services are arranged.

• Schedules examinations through IME Centric or office specific system database
• Schedules and confirms appointment dates and times with physicians' offices
• Communicates with clients regarding appointment scheduling, physician CV's, appointment changes, no shows, cancellations, and receipt of medical records and/or images
• Coordinates with the client to obtain required medical records prior to examination
• Prepares the chart by ensuring all records required are included, creates a cover letter detailing specific client questions, issues, and service requests and routes to the provider and/or to the exam location prior to examination
• Prepares and sends exam notification letters daily
• Communicates with physicians, clients and or examinees regarding any schedule changes. Responsible to submit client invoice and/or issue to accounting if charges are incurred
• Coordinates ancillary services such as interpretation, chaperones, transportation, and or exam site rentals when needed. Ensures the appropriate steps are taken to cancel and/or reschedule services upon appointment change or cancellation
• Handles and responds promptly to incoming calls, e- mails or faxes from physicians or clients requesting report status and/or information
• Provides support and/or coverage to satellite offices as needed
• Arrange lodging and or transportation for out-of-town examinees, assists with directions, etc.
• Processes mail, deliveries and shipments as needed
  

• High school diploma or equivalent required
• 1+ years of administrative or related experience
• Experience in a medical office highly preferred
• Ability to handle multiple phone lines with heavy call volume
• Must be able to multitask
• Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met
• Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed
• Must be able to maintain confidentiality
• Must be able to demonstrate and promote a positive team -oriented environment

WHO WE ARE 

MES Solutions is a premier provider of independent medical examination and peer review services to the insurance, corporate, legal, and government sectors. Members of our credentialed medical panel conduct physical examinations or medical record reviews, delivering reports that assist clients in the resolution of automotive, disability, liability, and workers' compensation claims. MES has been providing services nationally since 1978 in accordance with the industry's highest standards of operating excellence and regulatory compliance.

MES is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.
 

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

MES Solutions offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.